Customer Service - John D. Dingell VA Medical Center, Detroit, Michigan
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John D. Dingell VA Medical Center, Detroit, Michigan

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Customer Service

Patient Advocates

Our patient advocate program seeks to give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all services on your behalf, and can address your questions, problems or special needs. If you, or a Veteran you care for, have not been able to resolve important issues related to the Detroit VAMC through other means of communications, please contact one of our patient advocates.

Katherine Moore, Patient Advocate

Katherine Moore

Patient Advocate
313-576-1000 Ext. 64718

Paul Miller, Patient Advocate

Paul Miller

Patient Advocate
313-576-1000 Ext. 63666

Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

We strive to always provide the highest quality of care to the veterans of our nation who call this area home. We have established several additional programs to assist you with specific needs or questions.

For a listing of additional contacts, please visit our phone directory.

Minority Veterans Program

The U.S. Department of Veterans Affairs Center for Minority Veterans is dedicated to all Veterans regardless of race or ethnicity, but its primary emphasis is on minority Veterans.  Specifically, these Veterans include the following minority groups:  African American, Asian American, Hispanic/Latino, Native American (including American Indian, Alaska Native and Native Hawaiian), and Pacific Islander.

The Coordinators promote the use of VA programs, benefits and services for eligible minority Veterans and they disseminate information and serve as a resource center regarding programs that improve the services available to minority Veterans.

At the John D. Dingell VA Medical Center, we appreciate the diversity of our Veterans and we value the strength and character that this diversity has contributed to our medical center.  Our Minority Veterans Program Coordinator is Demetrice Ferguson.  He can be reached at (313) 576-1000, extension 61474 or 1-800-511-8056, extension 61474.

Former Prisoner of War Advocate

In 1981, Congress passed the "Former Prisoners of War Benefit Act" that established an advisory committee on former prisoners of war and mandated medical and dental care. It also identified certain diagnoses as presumptive service-connected conditions for former POWs. Subsequent public laws and policy decisions by the Secretary of Veterans Affairs have added additional diagnoses to the list of presumptive conditions.

Former POWs can apply for compensation for their service-connected injuries, diseases, or illnesses by completing VA Form 21-526, Veterans Application for Compensation and/or Pension. They can also apply online at

For more information on the Former Prisoner of War program at the Detroit VAMC, or to reach our program coordinator, Associate Director, Michelle Werner, please click here:

Patient Surveys

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at the Detroit VAMC.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can quickly resolve them. We also appreciate compliments about what we are doing right.